Refund policy
Refund / Replacement policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’ve outlined a simple process to help you return the product or request a refund. Please carefully read through the following details to ensure a smooth return experience.
Eligibility for Returns
- This return policy applies only to products purchased directly from our website only.
- To be eligible for a return, the product must meet the following conditions:
1. The item must be in its original, unopened packaging.
2. It must be returned within 7 days from the date of delivery.
3. Refunds are not applicable for COD/ Part COD transactions. Please review your order carefully before confirming
Return Period
- All return requests must be initiated within 7 days from the date of delivery.
Product Condition
- To be eligible for a return, the product must be unused and in its original, sealed packaging.
Exclusions
- Shipping fees, payment gateway charges and Government taxes remitted to authorities are non-refundable.
Exceptions
- 7 Day return policy does not apply to products purchased during a special occasion discounted sales.
How to Request a Return & Refund
Complete the Return & Refund Request Form here.
Refund Process
- Refunds will be processed to the original payment method used during purchase.
- You will have to send the product in its original packing, undamaged to our address at your own cost.
- Please allow up to 7 business days for your refund to be processed after your return reaches our warehouse and has been approved for refund.
Replacement for a damaged Product
- If the product is defective or damaged upon arrival, you can then request a replacement within 3 days of delivery.
Complete the Replacement Request Form here - Without a photo / video of the damaged product in the replacement request form, the replacement request will not be entertained.
Click here to complete replacement request form
Customer Service Contact
Email: care@namsluxurywellness.com
Our team is available to assist you with any queries or issues regarding returns, refunds, or other concerns. Please make sure to submit an original invoice or proof of purchase.