1. Purpose of the Consistency Promise™

The NAMS 12-Weeks Consistency Promise™ (“Promise”) is designed to provide customers with a fair, transparent, and experience-based assurance when using NAMS Sea Buckthorn Omega-7 capsules. This Promise is not a guarantee of results. It is a structured evaluation of personal experience over a defined period, based on consistent usage and self-reported observations.


2. Product Covered

This Promise applies only to:
• NAMS Sea Buckthorn Omega-7 Capsules
• Purchased directly from official NAMS Website only.
• The Promise does not apply to bundles, promotional freebies, or products purchased from unauthorised sellers.

3. Eligibility Period

The evaluation period is 12 consecutive weeks starting from:
• The date the customer confirms the start of daily usage, and
• No later than 3 days after confirmed product delivery
Late starts may render the customer ineligible for the Promise.

4. Usage & Dosage Requirement
To qualify under this Promise, the customer must:
• Consume 2 capsules per day (as directed on the product label)
• Maintain overall consistency, with no missed doses.

5. Weekly Experience Check-Ins (Mandatory)
the During 12-week period, customers are required to complete twelve (12) weekly digital check-ins, each consisting of:
1. A usage consistency question (missed doses that week), and
2. A single experience-based question, answered as: YES / MAYBE / NO

These check-ins are delivered via WhatsApp, email, or other digital channels designated by NAMS.
Failure to complete all twelve check-ins within the scheduled timeframe will result in ineligibility.

6. Refund Eligibility Criteria

A refund request will be considered only if all of the following conditions are met:
1. At least Nine (9) out of Twelve (12) weekly experience responses are marked “NO”, indicating no perceived benefit.
2. No missed doses.
3. All Twelve (12) weekly check-ins are completed on time.
4. Usage was started within 3 days of delivery date
5. The refund request is submitted within 3 days of completing the 12th week check-in.
6. The product was purchased from an official NAMS channel “YES” or “MAYBE” responses indicate a perceived or partial benefit and do not qualify as no-result weeks.

7. Refund Review Process

7.1 Auto-Approval
Refunds may be automatically approved when:
• All eligibility conditions are clearly met
• Usage compliance and responses are consistent
• No prior refunds have been issued to the same household


7.2 Manual Review
Refund requests may be manually reviewed if:
• Responses include mixed outcomes
• Usage data requires clarification
• There is prior refund history
• Any discrepancy is detected
Manual reviews are typically completed within 5–7 business days.

8. Refund Method & Timeline

• Approved refunds are processed to the original payment method
• Processing time is typically 7–10 business days after approval
• Only the product cost of Three bottles (90 day supply) will be refunded. Shipping fees, payment gateway charges, COD fees, or taxes remitted to authorities are non-refundable.
• Complete the MBG Request Form at https://forms.gle/N9TCwgP7qhi3GurF6

9. Product Return & Verification

• Customers will be required to return the empty bottle as proof of usage.
• Return shipping costs are the responsibility of the customer.

10. Limitations & Abuse Prevention To maintain fairness:

• The Consistency Promise is limited to one (1) refund per household
• Money Back Guarantee is valid only on the first purchase of 3 months supply, not thereafter.
• NAMS reserves the right to deny refunds in cases of:
o False, inconsistent, or manipulated responses
o Missed or delayed check-ins
o Missed doses
o Suspected misuse or abuse of the Promise
All digital responses are time-stamped and final.

11. Important Disclaimers

• This product is a health supplement, not a medicine
• Individual experiences may vary
• The Promise is based on self-reported subjective experience, not clinical diagnosis
• The product is not intended to diagnose, treat, cure, or prevent any disease

12. Modification & Termination
NAMS Luxury Wellness reserves the right to:
• Modify, suspend, or discontinue the Money back guarantee at any time.
• Update these Terms & Conditions without prior notice.

Changes will not affect valid requests already in progress.

13. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts of Amritsar, Punjab.

14. Contact Information
For questions regarding this Promise, please contact:
Email: support@namsluxurywellness.com
Whatsapp: +91 8699908380